AI Document Assistant
Ask your documents a question. Get an answer with a source.
Dex reads your policies, handbooks, contracts, site plans, and records — then answers in plain language. There are no hallucinations, or guessing, with citations linking back to the sourced documents every time.
Answers you can trust
When accuracy matters, pick DEX.
Cited, not invented
Every answer points back to the source document and section.
External + internal access
One knowledge base, two entry points with different permissions.
Reads scans and images
PDFs, scanned records, and diagrams all become searchable.
Every query logged
Question, answer, and sources recorded with a timestamp.
How it answers
Grounded in what your organization actually published, nothing else.
Cited answers
Every answer traces back to a real document
Dex doesn’t guess and doesn’t reach outside your library. It searches the policies, handbooks, contracts, and manuals you’ve uploaded, then answers using only what’s actually there, with the specific document and section named alongside the answer.
- Answers reference the exact source, not just “the policy”
- If the answer isn’t in your documents, it says so instead of guessing
- Anyone can open the cited page to confirm before acting on it
Two front doors
One knowledge base, built for outsiders and insiders alike
The same documents can power a public facing widget on your website and a private portal for internal teams, but each sees only what it’s permitted to. Customer or resident-facing questions stay scoped to public material, while staff can search internal policies and drafts.
- External widget embeds directly on your existing website
- Internal portal searches documents external users never see
- Permissions are enforced on the back end, not just hidden in the interface
Document intake
Built to handle the documents you already have
Drop in what you already have, PDFs, scanned paper records, contracts, handbooks, even photographed diagrams or forms, and Dex makes it searchable. No reformatting, no manual tagging.
- Scanned and handwritten records are read automatically
- Diagrams and images can be read and described, not just filed
- New documents are added to the library as your organization publishes them
Routing & inbox
Sends each question to the right team, automatically
When Dex can’t answer confidently from the documents on file, or a question is really meant for a person, it doesn’t just say “I don’t know.” It reads what’s actually being asked and routes it to the right team, billing questions to finance, HR questions to HR, technical issues to support, so nothing sits unanswered waiting for someone to notice it.
- Classifies each incoming question by topic before deciding to answer or escalate
- Routing rules are configurable, so questions land with the right owner every time
- A shared inbox organizes conversations by category, showing what’s open, who’s assigned, and what needs a response
Audit trail
A record of every question your organization has answered
Every query is logged automatically, who asked, what was asked, what was answered, and which documents backed it up. It’s a running record you can pull for compliance review, an internal audit, or a records request, without reconstructing it after the fact.
- Timestamped log of every question and answer
- Sources cited on each answer are kept with the record
- Exportable for compliance, audits, or records requests
Why Stemless
The same reliability you already trust for messaging, applied to your documents.
Answers stay inside your library
Dex only answers from what you’ve uploaded. It won’t fill in gaps with outside information or present a guess as fact.
One vendor, one relationship
If you already run messaging through Stemless, Dex sits on the same account, the same support line, and the same infrastructure.
Built for security
Logging, source citation, and access separation are part of the design, not bolted on after the fact, because an answer your organization gives needs to hold up to review.
Give customers, employees, and residents a straight answer, every time.
See Dex answer questions from your organization’s own documents.